Altus Power New York

What is Community Solar?

Community Solar is a green energy option that brings the benefits of solar to renters, homeowners and other community members without the up-front costs of installing your own panels. Instead, solar panels are located at a nearby solar farms. You, your friends, your neighbors and local businesses can enroll with Altus Power to receive discounted solar credits on your utility bill and support renewable energy in your community!

Why are there limited spaces?

Spaces are limited based on the capacity of our solar farms. The solar energy produced is distributed among subscribers based on their average annual electricity usage.

How does the program work?

Enroll once, and your electricity account will be linked to one of our solar farms. It’s an easy way to save money on your electricity bills. Solar power goes from the solar farm to the local utility grid, where it helps power your community with planet-friendly renewable energy. As a subscriber, you get a piece of the clean energy incentives in the form of solar credits that are applied to your electricity bill.

Do I keep NYSEG as my utility provider?

Yes! There is no change or disruption to your electricity service. Your utility provider will remain the same and continue to send a monthly bill.

The only difference is, as an Altus Power customer, you’ll start receiving solar credits on your NYSEG electricity bill. Then, you’ll receive a separate bill from Altus Power for the value of those solar credits, discounted by 10%.

Exact savings will vary depending on your energy usage each month.

Do I need to install solar panels?

No, you don’t! The solar panels are all located at New York solar farms managed by Altus Power — not on your roof.

How much can I save?

You will save 10% on the solar credits applied to your NYSEG electricity bill. That can really add up month after month, year after year! Exact savings will vary by month based on your energy usage.

How will I see my guaranteed savings?

Each month, you’ll see solar credits applied toward reducing the cost of your NYSEG electricity bill. Then, you’ll receive a separate bill from Altus Power for the value of those solar credits, discounted by 10%. Despite receiving two separate bills, combining your monthly NYSEG electricity bill and your Altus Power bill ensures you always pay less than you would without community solar!

Why am I receiving two bills?

One bill will come from NYSEG and will show community solar credits. These credits represent the amount of electricity that was supplied to you by the Altus Power community solar project. Those credits are applied to your bill and reduce the amount you owe to NYSEG. The other bill will come from Altus Power for the electricity that was provided to you from the solar farm. Your 10% discount will be applied on the Altus Power bill, saving you money every month.

Where can I find my utility account number?

Your NYSEG utility account number can be found on your utility bill or by signing into your utility account online.

Are you an electricity supplier (ESCO)?

No, we are a Community Solar developer, which is not the same as a third-party retail energy supplier. Instead, Altus Power provides solar electricity to the local utility grid, and you get a credit for the value of the solar electricity allocated to your utility account.

How do I sign up?

Please click here to get started or call us at (607) 204-3011.

I have other questions....

You can call us at (607) 204-3011 or email Care@HelloAltusPower.com. We’re available Monday to Friday from 8:30 a.m. to 6:00 p.m. ET.

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